Features and Bug Fixes

Book classes, join waitlists and check class schedules. 

With our exclusive F45 booking experience see all of our workout brands you know and love as well as exactly whether its a cardio, strength, recovery or hybrid day. 

You can also book an in-studio body scan, helping you to understand your body composition and personal fitness journey. This feature is for eligible Mindbody studios currently. 

We’re actively working on Glofox studios but don’t have a firm timeline to share yet.

Show past bookings - Allowing members to see their previous classes in the My Booking tab under TRAIN

Show Remaining Classes - For members that have class packs, they will be able to see their remaining classes in the packs after they book a class as well as in the Profile settings

• Class counts / attendance – we’ve heard you loud and clear! This feature is currently in closed testing with a handful of studios worldwide and expected to drop in the next few weeks.
  
  
• Payments processing – such as purchasing class packs or paid scans and updating your credit card details is also coming soon. We’re in testing but don’t have a firm date yet and will share one shortly.
  • This will also support studios who have a charge for scans
• Glofox Support - this will include class booking, payment and class count functionality as well as giving members the ability to see their class counts across both Mindbody and Glofox studios

Booking Classes Experiencing Intermittent Issues - Ongoing

We are currently investigating an issue where some users of the F45 Training app are unable to book classes receiving error messages. We have identified the issue as the result of a change performed by our third-party provider Mindbody. We are actively working with them to resolve. Members can continue to book with the F45 x Mindbody training app or Mindbody apps in the interim.

F45 Trials Assessment Submission Window Increased - Dec 2, 2023

What a week! We’ve been experiencing all-time high levels of engagement and enthusiasm around the globe for F45 Trials and we’re excited to see the assessments roll in for the upcoming final Stages.

We have experienced intermittent system issues in the last few days impacting the ability for some users to save or submit their Stage 4 and 5 assessments in a timely manner.

Due to the increased engagement, we didn’t anticipate the load on the F45 Training app and as a result, our services became overloaded. Due to these issues, ensure you enter any missed assessments as we will be broadening the submission window to ensure anyone affected by these issues has an opportunity to submit their results and can continue to enjoy Trials.

As we work through processing the affected assessments the Leaderboard rankings will vary day to day.

We are continuing to monitor our services and will continue to scale as needed if the issue arises again. Unfortunately, we cannot guarantee that it won’t, hence the decision to increase the submission window.

What do I need to do?

For prior assessments, if you CANNOT see your assessment at all in the F45 Training app or it is incomplete you will need to re-enter your assessment or enter in the values that were not completed. If you are having difficulty saving an existing Stage 4 or 5 assessment in the F45 Training app try creating a new assessment.

For upcoming assessments if you are having difficulty saving take a note of your results, wait and enter your results at a later time.

If you can see all your assessments in the F45 Training app - there is no action.
Continue enjoying F45 Trials, sweating it out and recording your results to set your baseline for the next Trials in 2024! We understand this is frustrating due to the time-sensitivity of Trials and apologize for any inconvenience caused.

Stage 4 Submission Issues - Nov 30, 2023

We have resolved and fixed an incident this morning (6am US CST) for some users that resulted in Stage 4 assessments not saving (or receiving a network error) due to high-load. This primarily impacted US and Canadian studios and we have scaled our services appropriately and are monitoring to ensure everything is stable.

If you CANNOT see your Stage 4 assessment at all in the F45 Training app you will need to re-enter their Stage 4 assessment. We have increased the submission window for Stage 4 and will continue recalculating to ensure their results are accurately captured on all Leaderboards.

If you CAN see your Stage 4 assessment in the F45 Training app but are having issues with it saving; create a new Stage 4 assessment and your score will be included on Leaderboards within 24 hours.

If you CAN see you Stage 4 assessment in the F45 Training app - there is no action.

We apologize for any inconvenience this has caused.

We’ll keep this list up to date with known issues and what we’re working on.

3.2.0 – RELEASED

• Train > Add to Calendar not working (iOS 17 only)
• Train > Class Details ‘X’ button not working
  
  

3.2.1 – RELEASED

1. Eat > Meal plans not showing correctly (iOS 17 only) – you are able to view on the F45 Challenge desktop app – https://app.f45challenge.com/eat/home-cooking/meal-planning-prep
2. Track > Stats – Unable to save any values
3. Track > Daily Tracking not loading
4. Track > Order Meals > Trifecta – Back arrow was difficult to click
   
   

3.2.2 – RELEASED

 Minor bug fixes and enhancements

3.2.3 – RELEASED

• Update to feedback widget for studios on Early Access to class counts
• Show spots remaining/waitlists for scans
• Fix for Address Screen UI
• Bug: Train > Scan – Booking a scan for a studio you don’t have an active membership for puts you on the waitlist
  
  

3.2.4 – RELEASED

• Add to calendar ongoing issues with iOS 17
• Articles can now be bookmarked
• Recipe details accessibility enhancements
• When joining a waitlist you’ll now see your position in the waitlist
• Update to loading and registration screens
• Resolved issue where library/camera couldn’t be accessed by the app

3.2.5 – RELEASED

• Pull to refresh on the booking page
• Classes that are outside the studio booking window now show as 'Outside booking window' rather than 'Class Full'
  

3.2.6 - RELEASED

• Updates to class count design
• Introduces the 'detailed breakdown' modal for class counts

3.2.7 - RELEASED

• Updates to class count design
• Moved class count tab in the TRACK section of the app
• Show last 7 days of booking in TRAIN>My Bookings section of the app
• Classes remaining in class packs now showing after booking and in the Membership section of settings

3.2.8 - RELEASED

• Fixed an issue where clicking class details caused a crash